Refund Policy

At www.urbrosive.shop, we strive to ensure that every customer is completely satisfied with their purchase. However, if for any reason you are not satisfied, we offer a hassle-free return and refund policy.

Return Period

You may return most items purchased from www.urbrosive.shop within 30 days of receipt. To qualify for a return, items must be unused, in the same condition as when you received them, and in the original packaging. If the item is damaged or defective, please contact us immediately at www.urbrosive.shop/pages/contact-us.

Refund Process

Upon receiving and inspecting your returned item, we will process your refund within 7 business days. The refund will be credited back to the original method of payment. Please note that shipping fees are non-refundable.

How to Return Your Item

1. Contact us at www.urbrosive.shop/pages/contact-us to initiate your return request. Include your order number and the reason for the return.

2. After receiving instructions, securely pack the item(s) and ship them to the return address provided. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

3. Once we receive the returned item(s), we will notify you by email and initiate your refund.

Exceptions

Some products, including but not limited to perishable goods, intimate items, or custom products, may not be eligible for a refund. Please refer to the specific product page for details about any exceptions.

Contact Us

For any questions or assistance with your return, please don’t hesitate to reach out through our contact page: www.urbrosive.shop/pages/contact-us.

This policy applies exclusively to customers in the United States. We reserve the right to update or amend this policy as necessary.